- Office M-06, Al Habtoor Khabaisi building - Near Abu Hail Metro station - Deira, Dubai UAE
Hospitality and Tourism
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Overview
The Hospitality and Tourism Training program is designed to prepare individuals for dynamic careers in the global hospitality and tourism industry. This comprehensive course equips participants with the essential customer service, communication, and operational skills needed to excel in hotels, resorts, restaurants, travel agencies, airlines, and tourism services.
Objectives
- By the end of the training, participants will be able to:
- Understand the structure and functions of the hospitality and tourism industry.
- Deliver exceptional customer service with professionalism and cultural sensitivity.
- Manage front office, housekeeping, food & beverage, and travel operations effectively.
- Communicate confidently with guests, team members, and supervisors
- Apply safety, hygiene, and quality standards in hospitality and travel settings.
- Handle complaints, reservations, and guest experiences efficiently.
Course Content
- By the end of the training, participants will be able to:
- Understand the structure and functions of the hospitality and tourism industry.
- Deliver exceptional customer service with professionalism and cultural sensitivity.
- Manage front office, housekeeping, food & beverage, and travel operations effectively.
- Communicate confidently with guests, team members, and supervisors
- Reservation systems and ticketing procedures
- Health, safety, and hygiene standards
- Soft skills: communication, teamwork, time management
- Cultural awareness and dealing with international guests
- Practical scenarios and role-play exercises
Duration
5 to 10 Days (customizable for beginner, intermediate, or advanced levels)
Certification
Participants will be assessed through practical activities, role-plays, and written quizzes. A Certificate of Completion will be issued upon successful participation.
Prerequisites:
No prior experience required. Basic communication skills and a passion for hospitality are recommended
6/ Month Course
- Mentor : Alex Turner
- Duration : 3 Hours / Session (3 Days a Week)
- Level : Beginner to Intermediate
- Award : Industry-Recognized Certification
- Format : Offline / Online (Hybrid Available)
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